Privacy Policy -

Auchingarrich

Privacy Policy

This privacy policy explains how we, Auchingarrich Wildlife Centre, collect and use any personal information about you.

Our commitment

Auchingarrich. are fully committed to handling personal information in accordance with data protection legislation and best data protection practices. This means that your personal information will be:

1. Processed lawfully, fairly, and in a transparent manner.
2. Collected for specified, explicit and legitimate purposes.
3. Only collected so far as required for our lawful purposes.
   
4. As accurate and up to date as possible.
5. Retained for a reasonable period of time, in accordance with retention policies.
6. Processed in a manner which ensures an appropriate level of security.
   

How information about you will be used
Personal information that you supply to us may be used in a number of ways, for example:

• To process and respond to requests and enquiries received from you;
• To provide information about our services;
• To provide the services requested by you; 
• To contact you about the services requested by you; 
• To monitor client satisfaction; 
• To keep our records up to date; 
• To provide ongoing support; 
• To contact you by email for communication purposes;

We shall under no circumstances sell or provide information about our customers to a third party for any purposes without express permission of the individual. We also reserve the right to disclose any of the information you provide to us where required to do so by law, or to comply with a regulatory obligation, or to assist in any investigation into alleged illegal or criminal conduct.

Personal data access:
You have the right to request a copy of the information that we hold about you, in return for a small fee. Please email or write to us at the address below. You may ask us to correct or remove information that you think is inaccurate. Further information can be obtained on personal data and the law at www.ico.org.uk

Marketing & Social Media
Auchingarrich may contact you for marketing or social media purposes.

Cookies
Cookies are used to improve the user experience and to help us understand how visitors use the website. This data is anonymised and does not allow us to identify a specific individual. You can set your browser to refuse cookies but some parts of the site might not work as intended. For further information, visit www.allaboutcookies.org

Data Security
We aim to maintain all personal records accurately and securely to a reasonable standard with regular back-up of our IT system.

Data Retention
We will retain your information for as long as your customer account is active or as needed to provide you with the services requested. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. As customers, we will contact you annually to ensure your data held is correct and provide you with an option to opt-out of our services. Upon request, we will delete your information as quickly as possible.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you. 

• By email: hello@auchingarrichwildlifepark.co.uk
• Or write to us at: Auchingarrich Wildlife Centre Comrie Perthshire PH6 2JE